Service Standards

THE BEST POSSIBLE SERVICE – ALL OF THE TIME

Your New Policy

Insurance policies must provide the widest possible protection at competitive premiums and with reputable companies. All insurance and applications prepared by Eric James & Associates’ advisors are scrutinised by senior management before they are presented to insurers. This way, we’re even more certain you are getting the best protection for the best price.

Your Cover

All clients are issued with an Insurance Policy Document  and schedule of benefits. Although we try and keep it as simple as possible – if there is anything at all you don’t understand, we’re happy to talk it over with you.

Or why not visit our Jargon Buster page for some simple explanations of insurance terms.

Renewal

We review all of your insurances to ensure best value for money is obtained. The review also gives us the opportunity to reappraise your cover and make any amendments that are necessary, or suggestions to improve your cover.

• Your Bottom Line?

  First, consider your current circumstances and if finances allow, increase the amount of protection you currently enjoy to further offset the economic uncertainty.

  Alternatively, if you have no other choice than to make cost savings, talk to your advisor as to how your current policies can be fine-tuned temporarily to meet your situation.

  And finally, if you are tempted to cancel, think seriously about the severe consequences of doing so, and talk to your advisor before making such a drastic decision.